Customer Service Providers Validate their Skills through Certification
Fourteen front-line employees, and supervisors and managers of front-line employees sharpened their knowledge, skills, and attitudes in the area of customer service delivery, and worked towards receiving international certification for their skills and competencies, by attending the Certified Customer Service Professional (CCSP) Program.
Corporate clients benefiting from the Program, which was hosted by Savvy Corporate Planners+ in June 2015, were the TDC Group of Companies and Delisle Walwyn & Co Ltd. Dr Ben Henry, Customer Service and Service Quality Consultant, Customer Service Academy, Jamaica facilitated the Program.
Founder of Savvy Corporate Planners+, Eunice Nisbett says “Savvy is pleased to be able to provide its clients with high quality, relevant programs designed to help businesses unleash their potential and thrive.”
According to Dr Henry “such certification and training programs are designed to help participants succeed in today’s customer-driven world; and to ensure that companies and organizations maintain their competitive edge through adoption of best practices, which provide the means for delivering world-class customer service consistently.”
A former lecturer in the U K and a former university professor in the United States, Dr Henry is a prolific writer and has published several books, notably the best-selling book, Quality Customer Care for the Caribbean. His most recent book – How to Become a World-Class Individual: 33 Strategies for Success – is a runaway bestseller.
Dr Henry will be conducting a follow up visit to St Kitts during the week of 27 July 2015 to administer the CCSP Program, provide customized training to Savvy’s clients, and deliver a oneday public seminar on 31 July 2015.
Persons wishing to validate their customer service skills by attaining the CCSP, or who wish to attend the one day seminar are invited to call 1-869-661-2355 or visit Savvy’s website at http://SavvyCorporatePlanners.com for further details.